Privacy Policy


We do not collect or share any information about you without your permission. The information that you provide will only be used for the purposes that you have specified. You can request us to change and delete your personal information from our records at any time. We store your data on a secure database that can only be accessed by our authorised staff.


We use third parties to help us conduct some of our business, such as shipping. We will only give these companies your information for the purpose that you have specified. They are not permitted to use the data in any other way.


The RapidGrass database of customer information is stored on a secure server and internal procedures have been created to protect your information from intruders.


Children are safe at our website. We do not intentionally attract children under 13, and if a customer is found to be under 13, we will delete any personally identifiable information that they have shared with us.


We do not sell or rent personal information to anyone.


We reserves the right to update this privacy policy at any time. Changes will be highlighted in this area with notification regarding the date of the update. Any choices you have made about how your information may be used will continue to be respected in the event of such a change.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Please contact us to report a problem you have experienced on our site. You can submit your complaint via email or postal mail. We will investigate your complaint and respond promptly.

Head Office: RapidFloor Ystradgynlais Workshops, Trawsffordd Rd, Swansea. SA9 1BS